Online bill paying has moved to the mainstream. In the March 2016 Fiserve Annual Consumer Billing Household Survey, 71% of consumers say that having multiple billing options available increases their satisfaction. Additionally, on average, consumers use 3.6 different methods to make payments now, up from 2.9 the previous year.
This is not surprising: Online bill paying is convenient and environmentally friendly. It can also save consumers money.
Here, then, are the basics of how online bill paying works, and why you should embrace it.
Think about how much work it is to mail your mortgage payment each month. Think about your car payment or student loan bill too. You have to write a check, record the amount in your checkbook's ledger, address an envelope, find a stamp and go to your local post office or the nearest mailbox to mail the payment.
When you are paying many bills each month -- as the average U.S. household is -- this can add up to a lot of wasted time.
When you pay your bills online, though, you simply log onto your bank's Web site, enter your user name and password and pull up your account. You can then either manually send your payments to your credit card company, auto lender or mortgage company. Alternatively, you can set up automatic payments, where your bank sends your payments to your credits on the same day each month, with you doing nothing.
To set up online bill paying, call your bank. Most financial institutions today offer this service. Moreover, the vast majority of them offer the service at no charge.
That leads to the next benefit of online bill paying: It can save you money over the long run.
If your bank or credit union offers free online banking, it makes financial sense to sign up for the service. Consider these numbers from ClearPoint Credit Counseling: The company estimates that the average U.S. household pays 15 bills every month. If you factor in the cost of a stamp for all of those bills, it comes out to more than $70 a year. If you sign up for online bill paying, you will not have to pay for as many stamps.
Also, those calculations do not factor in the costs of envelope or the gasoline you spend driving to and from the post office.
Now, $70 a year might not seem like much money, but it can add up. Why spend it if you do not have to?
Do you care about the environment? Do you consider yourself a "green" person? Then online banking is for you, too.
Think of how much paper you waste when paying bills the old-fashioned way. Your creditor sends you a paper bill. You use an envelope to send it back. You tear off a check from your checkbook to write in your payment. That is a lot of paperwork that simply disappears when it comes to online banking.
Some consumers are hesitant to sign up for online bill paying because of security concerns. They do not want hackers to gain access to their accounts.
This is a reasonable fear, and large banking hacks have happened in the past. However, you can take simple steps to protect your accounts.
First, choose a password for your accounts that will be difficult for others to crack. Make sure to include numbers, symbols and letters in your password. Secondly, don't fall for phishing scams. Your bank will never ask in an e-mail message for your password, ATM number or Social Security Number. Never give out personal information online or over the phone to someone claiming to be from your financial institution. If you receive such requests, the odds are good someone is trying to steal your personal information.